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Comment Card Entries

The “AAG Score” is the “At a Glance” score, which gives you a quick overview of how the visit was. The first number is the total of the three service scores (blue on header row), the second is the total of the three food scores (green on header row), and the third is the total of the three visit scores (purple on header row). 15 is the max score you can get in a category, 3 is the worst. So, something like a 15/14/15 means we did great in all categories, while a 6/10/14 is bad service, OK food, and a good overall visit. Etc. It’s still good to look at the individual scores, but this is a quick way to see if someone’s visit was really bad. And the color of the box will turn orange if the overall score is particularly low.

Also if you hold your mouse over the column headers you’ll see the full name of each column, rather than just the abbreviation.

Service Food Visit
Date Order # AAG Score MK FR AT FD DR SS HS AT CL Comments
08/14/19 555 4 / 5 / 5 1 2 1 2 1 2 2 1 2

Nope.

08/14/19 555 10 / 13 / 13 4 3 3 3 5 5 5 4 4

Yes. I’d like to write a really long note about the whole visit. I’ll start with the start, I came in the restaurant. Then a host sat me. Then a server visited. Then I ordered food and drink. I got a drink. I ate food. I paid my bill and then I got up from the table and walked toward the front door. And then I opened the door. And then I left. The end.

11/05/19 11 / 14 / 9 4 4 3 5 4 5 5 3 1
12/31/19 29384 13 / 5 / 11 5 4 4 1 2 2 4 3 4

Nope.

12/31/19 15 / 15 / 15 5 5 5 5 5 5 5 5 5
12/31/19 10 / 7 / 15 5 5 5 1 1 5 5 5
12/31/19 14 / 7 / 13 5 5 4 4 3 5 3 5

For nachos would be good to provide extra napkins or wet towelettes. Would be good if server didn’t smell of cigarette smoke.

12/31/19 255553 15 / 15 / 13 5 5 5 5 5 5 4 4 5

Carolina was awesome! She was quite busy but she was still pleasant & attentive. She’s a keeper.

12/31/19 15 / 10 / 5 5 5 5 4 3 3 2 2 1
12/31/19 15 / 15 / 15 5 5 5 5 5 5 5 5 5

it was amazing

12/31/19 15 / 11 / 14 5 5 5 5 5 1 4 5 5
12/31/19 14 / 14 / 15 5 4 5 5 4 5 5 5 5

it was amazing!

12/31/19 15 / 12 / 15 5 5 5 5 4 3 5 5 5
12/31/19 15 / 10 / 15 5 5 5 5 5 5 5 5
12/31/19 15 / 15 / 15 5 5 5 5 5 5 5 5 5

great waiter David B

12/31/19 14 / 15 / 14 5 4 5 5 5 5 4 5 5

Ayla was very friendly and helpful. She made our experience here very pleasant.
She’s a keeper!

12/31/19 15 / 15 / 14 5 5 5 5 5 5 4 5 5

Ayla: Great job! Ayla was kind, knowledgeable, fun to be with. She really was a fantastic server! She is a natural people person!

01/03/20 327847 15 / 14 / 15 5 5 5 4 5 5 5 5 5
01/03/20 327781 15 / 12 / 15 5 5 5 5 5 2 5 5 5

Due to overcooking chicken, had to redo. But manager comped us 50% off meal! Thank you!

01/03/20 327796 15 / 15 / 13 5 5 5 5 5 5 3 5 5

Server was awesome – thanks!

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