Comment Card Entries
The “AAG Score” is the “At a Glance” score, which gives you a quick overview of how the visit was. The first number is the total of the three service scores (blue on header row), the second is the total of the three food scores (green on header row), and the third is the total of the three visit scores (purple on header row). 15 is the max score you can get in a category, 3 is the worst. So, something like a 15/14/15 means we did great in all categories, while a 6/10/14 is bad service, OK food, and a good overall visit. Etc. It’s still good to look at the individual scores, but this is a quick way to see if someone’s visit was really bad. And the color of the box will turn orange if the overall score is particularly low.
Also if you hold your mouse over the column headers you’ll see the full name of each column, rather than just the abbreviation.
| Service | Food | Visit | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Date | Order # | AAG Score | MK | FR | AT | FD | DR | SS | HS | AT | CL | Comments |
| 01/03/20 | 328018-1 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | |
| 01/03/20 | 328053 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | |
| 01/03/20 | 327875 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
Food was wonderful! |
| 01/03/20 | 327875 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
Thank you! Food was tasty! |
| 01/03/20 | 327884 | 15 / 10 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | ||
| 01/03/20 | 322903 | 15 / 14 / 15 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | |
| 01/03/20 | 327903 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | |
| 01/03/20 | 327936 | 14 / 13 / 15 | 4 | 5 | 5 | 4 | 5 | 4 | 5 | 5 | 5 | |
| 01/03/20 | 327928 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
Meg is terrific! |
| 01/03/20 | 328008 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | |
| 01/03/20 | 328007 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
Kerri is amazing and super attentive! Never let our drinks get empty! |
| 01/03/20 | 328012 | 11 / 13 / 13 | 3 | 5 | 3 | 4 | 5 | 4 | 4 | 4 | 5 | |
| 01/03/20 | 328047 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
We’ve only been a couple times but this was by far our best visit. Our server was super sweet (Tristany) and the food was fabulous. Thank you so much! |
| 01/03/20 | 328133 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | |
| 01/03/20 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
Thank you |
|
| 01/04/20 | 15 / 15 / 14 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 |
Only one soap dispenser in ladies bathroom. The other one has been out of order for some time. Hygiene? Sanitary? ☹️ |
|
| 01/05/20 | 328449 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | |
| 01/05/20 | 328290 | 13 / 13 / 15 | 4 | 5 | 4 | 5 | 5 | 3 | 5 | 5 | 5 |
It took longer than usual to get our food, but the manager apologized and discounted our bill. Excellent customer service. |
| 01/05/20 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | ||
| 01/05/20 | 328211 | 15 / 15 / 15 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
Emily is a fabulous server! Very polite and able to answer all of our questions. Thank you Emily for a wonderful lunch before Star Wars! May the force be with you! |
